Deployment
Implement new environments or support migrations across hosted, cloud, dedicated or customer-controlled infrastructure.
SMS platform managed services
Implement, integrate and operate SMS platforms with control.
FlexiComm works with the customer’s existing technology or platform solutions included in the agreed service model—from advisory and integration to L2 support and fully managed operations.
Configuration
Configure customer and supplier accounts, SMPP and HTTP APIs, sender rules, throughput, queues, retry logic, billing and reporting.
Integrations
Connect messaging platforms with operators, suppliers, customers, Number Intelligence, CRM, databases, monitoring and fraud controls.
Routing
Manage quality, cost, margin, destination and sender-aware routing with capacity rules, controlled fallback and consistent DLR handling.
Monitoring
Create operational visibility across traffic, delivery, latency, queue depth, errors, supplier availability, balances and service health.
Commercial management
Where contracted, connect rates, billing, reporting and margin controls with operational platform decisions.
SMS platform lifecycle
More than a software deployment.
A messaging platform becomes a production service only when connectivity, routing, delivery reporting, billing, monitoring and operational ownership work together.
FlexiComm supports new deployments, migrations and improvements to existing environments. We work around the required operating model and business priorities rather than forcing a fixed vendor or infrastructure approach.
Platform scope
One connected operating environment.
SMPP and HTTP APIs
Customer and supplier accounts
Routing and fallback
DLR mapping and normalisation
Throughput and queue control
Rates, billing and reporting
Monitoring and alerting
Number Intelligence integration
Delivery approach
From requirements to controlled production.
Each stage produces an environment that can be tested, understood and operated by the people responsible for the service.
01 / DISCOVER
Map
Traffic, customers, suppliers, markets, integrations and commercial requirements.
02 / DESIGN
Define
Architecture, routing model, resilience, security and operational responsibilities.
03 / BUILD
Configure
Accounts, connectivity, rules, limits, reporting and external systems.
04 / VALIDATE
Test
Routes, DLRs, throughput, failure handling, billing and production scenarios.
05 / OPERATE
Improve
Monitor results and continuously optimise quality, cost and automation.
Routing and delivery
Control routing, fallback and delivery reporting across the message lifecycle.
Routing decisions can combine destination, network, sender, traffic type, supplier quality, capacity, price and margin. Controlled fallback and retry logic protect the service when route conditions change.
Delivery receipts are mapped into consistent statuses so customers and operations teams can distinguish platform errors, supplier responses and final network outcomes.
Connected intelligence
Operate messaging and Number Intelligence capabilities together.
Where the customer environment connects SMS and Number Intelligence capabilities, available number data can support validation, network identification and routing decisions before delivery. FlexiComm manages the integrations, sources, rules and performance of this capability within the customer’s platform and agreed operational scope.